Privacy policy

Radiance attaches paramount importance to the protection of your personal data. We ensure the confidentiality, integrity, and security of the information you entrust to us, in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and applicable French legislation.

 

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms and conditions for the collection, use, and disclosure of your information as described in this Privacy Policy.

Data collected

When we use the term “personal information,” we are referring to information that identifies you or can reasonably be linked to you or another individual. We may collect or process the following categories of personal information, to the extent permitted or required by applicable law:

  • First and last name
  • Mailing address
  • Email address
  • Phone number
  • Payment details
  • Information required for billing and delivery
  • Login credentials, password

  • Order history

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    Product preferences

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    Browsing data (IP address, approximate geolocation, browser type, pages viewed, clicks, searches performed)

    •  

      Shopify (website operation),
      Cookies and other trackers (see Cookie Policy).

  • Your communications with us, including the information you include in your communications with us, for example when you send an inquiry to customer service.

 

How we use your personal information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

  • Processing, preparing, and shipping orders, including shipping certain products through a partner logistics center.
  • Delivery tracking and related notifications.
    Creating and managing customer accounts.
  • Responding to requests made to our customer service department (contact, assistance, after-sales service).
  • Sending transactional emails (order confirmation, shipping, tracking).
  • Management of returns, refunds, disputes, and warranties.
  • Newsletter registration and management, based on your consent.
  • Sending personalized offers and marketing communications, subject to your consent.
    Statistical analysis, audience measurement, and continuous improvement of the Site, via our analytical tools.
  • Management of customer reviews (collection, moderation, display).
  • Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery proceedings, potential or pending litigation, or other legal proceedings, as well as to enforce our terms or policies, or investigate potential violations thereof.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, service providers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, processing, and shipping).
  • With business and marketing partners to provide you with marketing services and send you advertisements. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity with various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertising and marketing content based on your online activity across different merchants and websites. You can exercise your rights to object to these uses here.
  • When you instruct us, send us a request, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.

Security and Retention of Your Information

Please note that no security measures are perfect or foolproof, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as the need to retain such information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable agreements or policies.

Your data is never sold, rented, or transferred to unauthorized third parties.

 

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may refuse your request within the limits permitted by law.

  • Right of access/right to information. You may have the right to request access to the personal information we hold about you.
  • Right to erasure. You may have the right to request the deletion of personal information we hold about you.
  • Right to rectification. You may have the right to request the rectification of inaccurate personal information we hold about you.
  • Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain circumstances and with certain exceptions.
  • Managing communication preferences. We may send you promotional emails. You can opt out of receiving these at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those regarding your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights listed above:

  • Object to processing and restrict processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
  • Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the lawfulness of processing based on your consent before its withdrawal will not be affected.

You can exercise these rights at the locations provided for this purpose on the Services or by contacting us at the contact details provided below. To learn more about Shopify's use of your personal information and the rights you may have, including rights relating to data processed by Shopify, you can visit https://privacy.shopify.com/fr.

We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, within the limits provided or permitted by applicable law. In accordance with applicable law, you may designate an authorized representative to request to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide evidence of the authorization you have given them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time limits set out in applicable law.

 

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at , or send us an email at: contact@maison-radiance.com. For the purposes of applicable data protection legislation, we are the controller of your personal information.